Contact
Write to [email protected]. The address again as a link, in case your browser is being helpful: [email protected]. I read everything and answer most things, though not always quickly. I am not a tour operator, not a restaurant and not a travel agency, so I cannot sell you anything, look up a booking for you, or tell you whether the Old Market Hall will be busy on your Tuesday.
What I can help with
- A correction: a counter that has closed, a season date that has moved, a page gone stale
- A planning question the pages do not answer
- Working out which meeting point your confirmation actually means, if it is unclear
- A dietary question the listings leave ambiguous, which I will answer with what is published and nothing more — see dietary restrictions
- Something here you found confusing, badly explained or plain wrong
- A press or research question about this site
What I cannot help with
- Bookings, changes, cancellations and refunds. Those belong to GetYourGuide, through the confirmation email they sent you. Booking and cancellation explains how the window works
- Reserving a table, a counter or a tasting anywhere. I have no such power and never did
- Confirming that a tour can accommodate an allergy. Only the operator can answer that, and two of the six listings state their exclusions outright
- Anything urgent. In Finland the emergency number is 112, and that is the number to call rather than me
- Link exchanges, guest posts and sponsored placements, which I do not do
If you have just been
That is the most useful message I get. Which meeting point your guide actually used and what the sign said. Whether the tasting list matched the listing. Which counters in the halls were open on the day. Whether the island waterbus was running on your dates. Put the date you went at the top of the message and I will get it onto the page it belongs on, usually where tours start or the review for that tour.
A note on replies
I write this site alone, around other work. There is no office, no telephone line and no team, which is why this page carries an email address and nothing else. If you need an answer before you travel, the operator’s own support through your booking is faster than I am, and for anything about what is open on the day the halls themselves are the authority. For everything else I will get there.
Frequently asked questions
How do I contact Helsinki Food Tour?
By email, at [email protected]. There is no contact form, no telephone line and no office. I read everything and reply to most of it, though a planning question sent the night before you fly is unlikely to reach me in time. About says who I am.
Can you change or cancel my booking?
No. Your booking is with GetYourGuide and the operator, and changes, cancellations and refunds go through the confirmation email they sent you. Every tour on this site allows free cancellation up to 24 hours ahead; booking and cancellation sets out what that means in practice.
Can you tell me whether a tour suits my diet?
Only what the listings publish, which I have collected on the dietary page. Two of the six state exclusions outright. For anything beyond the published wording, message the operator through your booking — they are the ones who can commit to an answer.